Roomly Support

For any question, bug report, or feature request, email info@roomlyscanner.com. We read every message and typically respond within 48 hours, Monday through Friday. Roomly is made by HoneyTech Solutions, LLC.

If your issue involves a subscription or payment, mention the email address of your Apple ID so we can look up your purchase more quickly.

Roomly uses Apple’s LiDAR scanner and RoomPlan framework to capture rooms, so it requires a device with a LiDAR scanner: iPhone 12 Pro and later Pro models, and iPad Pro (2020 and later). On other devices, the scanning features are unavailable.

Roomly requires a recent version of iOS or iPadOS. If the app will not install or update, check that your device meets the minimum iOS version listed on the App Store page.

For the best floor plan, walk slowly around the perimeter of the room and aim the camera at the bottom of each wall where it meets the floor. Roomly needs at least 10 seconds of scanning to build a plan — longer, steadier passes produce cleaner walls, doors, and windows.

Good lighting helps the LiDAR sensor. Very dark rooms, reflective floors, and large amounts of clutter can degrade results. If a scan comes out imperfect, you can edit dimensions, tags, furniture, and labels directly in the plan editor after scanning.

Roomly includes a free set of scans. To keep scanning beyond the free allowance, subscribe to Roomly Pro (monthly or yearly) from the upgrade screen in the app. All payments are processed by Apple via the App Store — Roomly never sees or stores your payment card details.

Purchases are tied to your Apple ID. If you reinstall Roomly or switch devices, open the upgrade screen and tap Restore Purchases to restore your subscription. You can manage or cancel your subscription anytime in the Settings app on your device under your Apple ID subscriptions. Cancellation takes effect at the end of the current billing period; Apple handles all billing and refunds, and refund requests can be made through reportaproblem.apple.com.

Signing in to Roomly syncs your projects and plans to the cloud so they are available on any of your signed-in devices and in the web dashboard at roomlyscanner.com. If you’ve forgotten your password, use the password reset option on the sign-in screen — we’ll email you a reset link that is valid for one hour.

You can delete your account and all synced data at any time from Settings → Account in the app. If you can’t access the app, email us at info@roomlyscanner.com and we’ll help.

From any scan you can create a public share link that lets anyone with the link view a read-only version of the plan — no Roomly account required. Share links are ideal for sending a plan to a client, contractor, or tenant.

You can revoke a share link at any time from the project, and it stops working immediately.

Every plan can be exported as a PNG image or PDF document, as a USDZ 3D model you can view in AR, or as the raw JSON scan data. If you use a company logo for export branding, a transparent PNG or JPG with a plain background looks best.

If an export fails or looks wrong, make sure the plan has finished processing (building walls, doors, and windows) before exporting, then try again.

How we collect, use, and protect your data is described in our Privacy Policy at roomlyscanner.com/privacy, and your use of Roomly is governed by our Terms of Service at roomlyscanner.com/terms.